We take your privacy seriously - here's the full picture of how we handle your info
Welcome to Krytharven Forge Hotel's privacy policy. Look, we get it - nobody really wants to read through pages of legal jargon. But this stuff matters, so we've tried to keep it straightforward and honest.
When you book a room with us, grab a bite at our restaurant, or even just browse our website, you're trusting us with some of your personal info. That's a big deal to us, and we don't take it lightly.
This policy explains what we collect, why we collect it, and what we do with it. We're based in Victoria, BC, so we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act). If you've got questions after reading this, just give us a shout.
When you make a reservation or interact with us, we'll typically collect:
Like most websites these days, we gather some technical info when you visit:
During your visit to Krytharven Forge, we might collect details about your experience - services you used, dining preferences, spa appointments, any feedback you shared, or issues we helped resolve. This helps us make your next stay even better.
We're not in the business of hoarding data for no reason. Here's what we actually do with your information:
Processing bookings, sending confirmations, handling check-in/check-out, and making sure your room is ready when you arrive.
Charging your card, handling refunds if needed, and keeping financial records as required by law.
Remembering your preferences, personalizing your stay, and making recommendations based on what you've enjoyed before.
Sending booking confirmations, answering your questions, sharing special offers (only if you've opted in), and following up on feedback.
Meeting our regulatory obligations, preventing fraud, handling disputes, and cooperating with law enforcement when legally required.
Analyzing trends, improving our services, testing new features, and figuring out what's working (and what's not).
We're not selling your data to random companies - that's just not how we roll. But there are some situations where we need to share information:
We work with trusted partners who help us run the hotel - payment processors, booking systems, email services, cloud storage providers. They only get the info they need to do their job, and they're contractually bound to protect it.
Sometimes we partner with tour operators, event planners, or local attractions. If you book something through these partnerships, we'll share relevant details to make it happen.
If the law says we have to share information - court orders, government requests, that sort of thing - we'll comply. We'll always verify the request is legitimate first.
If Krytharven Forge Hotel is ever sold or merged with another company, your information would be part of that transfer. Don't worry - you'd be notified, and the same privacy protections would apply.
For anything else, we'll ask first. Simple as that.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website work better and remember your preferences.
These keep the site functioning. They remember things like what's in your booking cart or whether you're logged in. Can't really turn these off without breaking stuff.
Help us understand how people use the site - which pages are popular, where folks are getting stuck, that kind of thing. All anonymous data.
Remember your preferences like language settings or room search criteria. Makes things more convenient for you.
Track whether you came from an ad or email campaign. Helps us figure out what marketing actually works. You can opt out of these if you want.
Most browsers let you control cookies through settings. Just know that blocking some cookies might make parts of the website less useful.
We take security seriously - it's not just about ticking boxes for compliance. Here's what we've got in place:
That said, nothing's 100% foolproof. While we do everything we can to protect your data, we can't guarantee absolute security (nobody honestly can). If there's ever a breach that affects you, we'll let you know right away and tell you what steps to take.
Under Canadian privacy law, you've got some important rights when it comes to your personal information:
You can ask to see what personal info we have about you. We'll provide it within 30 days.
If something's wrong or outdated, let us know and we'll fix it.
Want us to delete your data? We'll do it, unless we're legally required to keep it (like for tax records).
Don't want marketing emails? No problem. There's an unsubscribe link in every message, or just tell us directly.
You can request a copy of your data in a readable format to take elsewhere.
If you think we're using your data inappropriately, you can object and we'll review it.
To exercise any of these rights, just reach out to us at reservations@krytharvenforge.info or call (604) 555-0847. We'll verify your identity first (to make sure we're giving info to the right person), then get things sorted out.
We don't keep your data forever - that'd be weird and unnecessary. Here's our general approach:
When we no longer need data, we securely delete or anonymize it. If you ask us to delete your info, we'll do it right away (except for stuff we're legally required to keep).
Our services are designed for adults. We don't knowingly collect personal information from anyone under 16 without parental consent.
If you're booking for a family, the adult making the reservation is responsible for any info provided about children. We only collect what's necessary for the booking - names, ages, and any special requirements.
If we discover we've accidentally collected data from a child without proper consent, we'll delete it as soon as possible. Parents or guardians who believe we might have info about their child can contact us to review or remove it.
Got questions about this privacy policy or how we handle your data? We're here to help. Seriously - if something's unclear or you're concerned about anything, just reach out.